These example phone conversations will help you feel more confident making those (often dreaded) phone calls and use common phrases more fluently.
Calling a friend to catch up
Hi, Lisa! It’s been a while. How have you been?
Hey, Tom! I’ve been good, just busy with work. How about you?
Same here. I wanted to see if you’re free this weekend for lunch?
That sounds great! How about Saturday at noon?
Perfect. See you then!
Making a doctor’s appointment
Hello, I’d like to schedule an appointment with Dr. Roberts.
Sure, what date and time work for you?
Is next Monday at 10 AM available?
Let me check. Yes, that’s available. See you then!
Ordering takeout
Good evening, I’d like to order a pizza for takeout.
Of course. What would you like to order?
A large pepperoni pizza and two slices of cheesecake.
Got it. Anything else.
No, that’s it.
Great! Your total is $15, and it should be ready in about 30 minutes.
Sounds good, thanks.
Calling a customer service line
Hello, I’m having an issue with my internet connection.
I’m sorry to hear that. Can you describe the problem?
It’s been very slow for the past few days.
Let me reset your connection. Please hold.
Okay, thanks.
Booking a hotel room
Good afternoon, I’d like to book a room for next weekend.
Sure, how many nights will you be staying?
Two nights, from Friday to Sunday.
We have a room available with two double beds. Would you like to confirm?
Yes, thank you.
Confirming an appointment
Hello, this is Emily Francis. I’m calling to confirm my appointment with Dr. Lee tomorrow.
Let me check. Yes, your appointment is at 3 PM.
Great, thank you!
You’re welcome! See you tomorrow.
Calling a restaurant for a reservation
Hello, I’d like to reserve a table for four this Friday evening.
Certainly. What time would you like the reservation?
At 7 PM, if possible.
And for how many?
For five, please.
Yes, we have a table available. What name would you like the reservation to be under?
James King, please.
Okay. Your table is confirmed for 7 PM.
Thank you!
Of course, Mr. King.
Calling in sick to work
Hi, this is Thomas. I’m not feeling well today and won’t be able to come to work.
I’m sorry to hear that, Thomas. Get well soon, and let us know if you need anything.
Thanks, I’ll keep you updated.
Making a complaint to a company
Hello, I’d like to make a complaint about a product I purchased.
I’m sorry to hear that. Can you explain what the issue is?
The product arrived damaged.
We apologize for the inconvenience. We’ll send a replacement immediately. Please tell me your order number…
Changing a flight reservation
Hello, I need to change my flight reservation.
Sure, what’s your booking reference?
It’s AB1234.
I see. Which date would you like to change it to?
Next Friday, please.
We have a flight departing at 4:30 p.m.
That works!
Excellent. Your flight is now confirmed for next Friday, and you will receive a confirmation number via email.
